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PR: 4
| Toronto Chapter of the International Customer Service Association http://www.icsa.on.ca/ Membership details, activities, newsletter, career opportunities, and contact information. |
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PR: 5
| The Association of Support Professionals http://www.asponline.com/ A national (U.S.) organization dedicated to the advancement of the software support profession. Members can join local chapters to share ideas, insights, and experiences with their colleagues. |
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PR: 6
| Mystery Shopping Providers Association http://www.mysteryshop.org Formed for the purpose of strengthening the mystery shopping industry throughout the world. It is the organization's goal to improve and stimulate the acceptance, performance, reputation and use of mystery shopping services internationally. |
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PR: 4
| International Customer Service Association http://www.icsa.com/ Promotes the development and awareness of the customer service profession through networking, education and research. Activities, publications, case histories, merchandise and related links. |
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PR: 5
| Customer Service Institute of Australia http://www.csia.com.au/ CSIA is a professional, membership-based body dedicated to improving the standards of customer service both at an individual level and at a corporate level across Australian industry. It is also involved in the development of internationally accredited service and business management standards. |
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PR: 4
| Customer Service Benchmarking Association http://www.csbenchmarking.com/ Association of companies that conducts benchmarking studies to identify the best practices surrounding customer service issues that improve the overall operations of the members. |
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PR: 4
| Customer Satisfaction Measurement Association http://www.csmassociation.org/ An association for customer satisfaction management professionals to help in identifying practices that improve customer satisfaction levels for their company. |
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PR: 4
| Customer Care Institute (CCI) http://www.customercare.com/ CCI is an international organization serving customer care professionals. We focus on customer care issues found in the customer service, consumer affairs, telemarketing and help desk professions. |
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PR: 4
| Contact Professionals Alliance http://www.cpacan.com/ Canadian association for call centre managers, supervisors, and other operational staff. Meets monthly in Toronto and Mississauga. |
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PR: 5
| Consortium for Service Innovation http://www.serviceinnovation.org/ A non-profit alliance of customer service organizations that are working together to solve industry-wide challenges. Events, current members, mission, programs, press, articles and membership details. |
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